Privacy Policy

Who We Are

SNA Solutions LLC ("SNA Solutions," "we," "us") is a Massachusetts-based company that provides decision intelligence software and advisory services for corporate real estate. This policy describes how we collect, use, and protect information when you visit snasolutions.org or interact with us through our forms.

Information We Collect

Information you provide directly. When you submit our contact form or schedule a call through our office hours page, we collect the information you provide, which typically includes your name, email address, and company name. We only collect what you choose to submit.

Information collected automatically. We use Google Analytics and Microsoft Clarity to understand how visitors use our website. These tools collect anonymous usage data such as pages visited, time on site, browser type, device type, and general geographic region. This data is aggregated and does not personally identify you.

How We Use Your Information

We use the information we collect to respond to your inquiries, schedule conversations, improve our website and services, and understand how visitors interact with our site. We do not use your information for automated marketing campaigns or sell it to third parties.

Cookies and Tracking

Our website uses cookies set by Google Analytics and Microsoft Clarity for analytics purposes. These cookies help us understand visitor behavior in aggregate. You can control cookies through your browser settings. Disabling cookies will not affect your ability to use our website.

Third-Party Services

We use the following third-party services that may process data on our behalf:

Google Analytics — website traffic analysis. Google's privacy policy applies to data collected through their service.

Microsoft Clarity — website usage analytics and heatmaps. Microsoft's privacy policy applies to data collected through their service.

Data Retention

We retain contact information you provide for as long as it is needed to maintain our business relationship or respond to your inquiry. Analytics data is retained according to the default retention settings of Google Analytics and Microsoft Clarity.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of any personal information we hold about you. To make a request, contact us at the email address below.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

If you have questions about this privacy policy or your data, contact us at info@snasolutions.org.